ProForm U® Mediation Services
In our fast-tech economy, organizations are acutely aware of the relationship between conflict and bottom line. Text, email and even Skype can foster disagreement and breakdown communications. GenText® teams and individuals feed mounting issues using technology rather than resolving matters face-to-face. The result is reduced creativity, productivity and loyalty.
Mediation enables GenText® individuals and teams to utilize conflict resolution processes based on highly effective mediation practices used in our courts.
Legal mediation is typically 85% successful. Organizations can likewise resolve conflict by learning to use the same techniques employed by legal mediators.
- Access a non-judgmental forum to share mutual concerns
- Meet face-to-face to communicate openly with one another
- Identify and address crucial obstacles overlooked day-to-day
- Gain better understanding of needs and interests regarding “hot points”
- Collaborate to craft custom resolutions acceptable to all
- Maintain control over vital decisions affecting daily life and career
- Generate agreements that outline how the parties will collaborate in the future
- Utilize mediation technique to enhance interpersonal relationships and build strategic partnerships
- Resolve future conflict using acquired skills
Mediation FAQs
Q: How would GenText® benefit from ProForm U® Mediation services?
A: Today’s “digi speech,” multi-generational professional environment is fraught with opportunities for miscommunication. GenText® often needs face-to-face conversation to clarify issues and resolve conflict. ProForm U® Mediation services empower individuals and organizations to address these issues in a safe, productive and collaborative environment.
Q: Why should you or your company employ ProForm U® Mediation?
A: Conflict happens even among the most productive team members. Mediation gets to the heart of issues that impede creativity, innovation and progress.
Q: How does ProForm U® Mediation add value?
A: Using courageous conversations, team members are empowered by joining in a process to better understand one another, overcome obstacles and create negotiated agreements through facilitated, honest discussion.
Q: Which relationships are appropriate?
A: At-risk organization-client relationships
A: Intra-organization team/divisional partnerships
A: Valued employees and team members who must collaborate, but struggle
A: Team and service provider relationships requiring better communication
Q: How long is Mediation?
A: It depends on issues and number of parties. Mediation can take two hours or continue as long as participants believe they’re working productively. Because of time constraints, parties often schedule a continuation.
Q: Why Use An Outside Third Party?
A: Outside mediators are neutrals without organizational ties nor vested interest in outcomes. Independence encourages honesty, trust and open discussion.
Q: What’s the format?
A: These are the components of a mediation:
Pre-Meeting:
Before joint discussion, mediator meets with parties individually outlining desired objectives
Introduction:
Overview of the process, mediator’s role and ground rules
Joint Discussion:
Participants explain their perspectives without interruption
Agenda Setting:
Based on joint discussion, mediator and participants develop and agree on agenda
Caucus:
To generate movement, the mediator may hold private meetings with each party
Agreement:
Develop document outlining how participants will collaborate going forward. Each party signs and receives a copy to encourage adherence and provide reference in non-compliance
Mentoring:
Individual mentoring is available, assisting team members in compliance and conflict resolution skill building