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BLOGViral Post Proves Customer Dead Wrong
Social media is often used to compliment or criticize a business based on the customer’s experience. But it can also backfire on the poster as seen in this recent example that went viral. A woman recently left a post on a restaurant’s Facebook page, saying she would...
Put That Device Down!
Have you noticed more and more people are promoting getting off our smart phones and having more face to face time? Sherry Turkle makes some valuable points in her NY Times' article "Stop Googling. Let's Talk." that I encourage my uber-connected clients to consider....
What You Don’t Say is as Important as What You Do
I vote “yes” for friends at work. However, I think it best to separate “work friends” from “personal friends.” The word friends is overused and diluted (think Facebook). I suggest shifting the term toward specificity and reframing “work friends” as “colleague...
The Lost Art of Conversation
Sherry Turkle is spot on about the art of conversation in her January 2014 article "Saving the Lost Art of Conversation" in The Atlantic. Smart tech has us speaking AT each other rather than WITH each other. We need more in-person...
Curious Conversation
I recommend A Curious Mind, The Secret to a Bigger Life to all clients and all LOVE it. It’s a book written by Brian Grazer, producer of Arrested Development and Apollo 13. He begins with his decision to blow off law school, cleverly job search and network...
Authentic Apologies
I'm glad Zigman wrote the New York Times article, "I can't apologize-Sorry" because it highlights the importance of a sincere apology and advocates face to face or phone as number one and two of preferred methods. I agree. She motivates...